Privacy Policy

At felynquaridoma, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use our financial services platform.

Last updated: March 15, 2025

Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. This helps us deliver personalized financial insights and business process optimization tools.

Personal identification details including name, email address, phone number, and business contact information
Financial and business data you upload or connect through our platform integration tools
Usage information including how you interact with our platform, features accessed, and time spent on various sections
Technical information such as IP address, browser type, device information, and operating system details
Communication records including support tickets, feedback, and correspondence with our team

How We Use Your Information

Your information enables us to provide, maintain, and improve our financial services platform. We use this data to deliver personalized insights, process transactions, and enhance your overall experience with felynquaridoma.

Purpose	Data Used	Legal Basis
Service delivery and platform functionality	Account details, usage data	Contract performance
Customer support and communication	Contact information, support history	Legitimate interest
Security and fraud prevention	Technical data, transaction patterns	Legal obligation
Product improvement and analytics	Usage patterns, feedback	Legitimate interest

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances outlined below, always ensuring appropriate safeguards are in place.

We only share information when necessary for service delivery, legal compliance, or with your explicit consent. All third-party partners are required to maintain the same level of data protection standards.

Information may be shared with trusted service providers who assist in platform operations, payment processing partners for transaction handling, and professional advisors including legal and accounting firms when required for business operations.

Your Privacy Rights

Under Australian Privacy Principles and applicable data protection laws, you have several rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

Access Your Data

Request a copy of all personal information we hold about you, including how it's being used and who we've shared it with.

Correct Information

Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting us.

Delete Your Data

Request deletion of your personal information, subject to legal and contractual obligations that may require retention.

Data Portability

Receive your personal information in a structured, commonly used format that you can transfer to another service provider.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

End-to-end encryption for data transmission and storage using industry-standard protocols
Multi-factor authentication requirements for account access and sensitive operations
Regular security audits and penetration testing by independent security firms
Employee training programs on data protection and confidentiality requirements
Secure cloud infrastructure with redundant backups and disaster recovery procedures

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information may have different retention periods based on their purpose and legal requirements.

Account information is typically retained for seven years after account closure to comply with Australian financial record-keeping requirements. Usage analytics data is anonymized after 24 months.

When information is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods. You can request early deletion of certain types of information, though some data may need to be retained for legal compliance.

International Data Transfers

While our primary operations are based in Australia, some of our service providers and technology partners operate internationally. When we transfer your information outside Australia, we ensure appropriate safeguards are in place to protect your privacy rights.

All international transfers comply with Australian Privacy Principles and include contractual protections equivalent to those provided under Australian privacy law. We regularly audit our international partners to ensure ongoing compliance with our privacy standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

Essential cookies required for platform security and basic functionality
Performance cookies that help us understand how users interact with our platform
Functional cookies that remember your preferences and personalization settings

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of significant changes through email or prominent notices on our platform before they take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "last updated" date at the top of this policy indicates when the most recent changes were made.

Contact Our Privacy Team

If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, our dedicated privacy team is here to help.

Email: privacy@felynquaridoma.com

Phone: +61 2 8090 1828

Address: 3/63 York St, Sydney NSW 2000, Australia

We aim to respond to all privacy inquiries within five business days.